Frequently Asked Questions
DO I HAVE TO BE A MEMBER FOR WHOLESALE PRICING?
Yes, only certified retailers will be accepted. Please Apply Online Here or call us at 212-629-8888 or drop us an email for approval.
DO YOU HAVE A SHOWROOM (STORE)?
Yes, we are located at 242 West 38th street, NYC, NY. 10018. You’re welcome to stop by Monday Through Friday 10am – 6:00pm. We're also open on most Sundays (10am-3pm) but please call in advance to confirm.
HOW CAN I BECOME A REGISTERED RETAILER?
We must be able to confirm the existence of your clothing business before we approve you as a re-seller. To expedite your request please be sure to put your tax ID on the registration. Click Here to sign up
CANCELLATION POLICY For cancellations and/or changes to an existing online order, customers must email us at firstname.lastname@example.org or call 212-629-8888 within 2 hours after placing the order if you have any questions about cancelling your order.
I HAVE A QUESTION THAT IS NOT ANSWERED HERE.
Please email us at email@example.com or call 212-629-8888
DO YOU SHIP ORDERS INTERNATIONALLY?
Yes, we ship worldwide but for most Countries we require the shipping arrangements be made by the customer themselves.
WILL THE PRICE I AM CHARGED INCLUDE BROKERAGE & CUSTOMS FEES AND TAXES FOR INTERNATIONAL SHIPMENTS?
No. Knowing about and paying any fees or taxes is your responsibility.
WHAT IS THE ADDRESS YOU SHIP FROM? WHERE DO I SHIP A RETURN?
Nancy Yang Fashions 242 West 38th street, NYC, NY. 10018. Please obtain a return authorization number first (see return policy).
WHAT TERMS OF PAYMENT DO YOU ACCEPT?
We accept Amex, Discover, MasterCard, Visa credit cards and Zelle electronic payments.
WHAT ARE YOUR CUSTOMER SERVICE HOURS?
You can reach our customer service representatives at 212-629-8888. from 10AM - 6PM E.S.T Monday - Friday or via E-mail at firstname.lastname@example.org, Emails will typically be responded to within 24 hours.
WHERE ARE THE SIZE CHARTS ON YOUR WEBSITE? NOTE: SIZE CHARTS ARE NOT AVAILABLE - U.S.A SIZES
HOW QUICKLY WILL MY ORDER SHIP?
All orders normally ship within 1-3 business days unless unusual circumstances occur.
DO I NEED TO BUY A MINIMUM AMOUNT OF UNITS?
Normally A full pre-pack is needed to place an order but exceptions are made, please see registration acceptance email for further details.
WHERE IS YOUR CLOTHING MADE?
Manufactured in China and distributed from the US.
MAY I USE YOUR PRODUCT IMAGES?
Use of our product images are approved for all registered buyers (please ensure they are of high quality or ask one of our sales group for assistance). This does not apply to logos or other protected materials.